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1. General Information  

All orders are subject to products availability. If an item is not in stock at the time you paid your order, we will notify you to refund you the total amount of your order.

 

2. Delivery Location  

Items offered on our website are only available for delivery to addresses in Malaysia. We also accept orders from international customers. If you have international shipping order, kindly contact us via email at support@casadimoda.com.my

 

3. Delivery Leadtime  

We make every effort to fulfill your order within the shortest timeline the possible. 

An estimated date of delivery will be emailed to you once your order is paid. Delivery times are to be used as a reference only and the actual lead time is subject to logistic handling processes and custom clearance efficiency.

 Domestic Delivery (West / East Malaysia)

In Stock Item : 2-3 business days

 Pre-order Item : 8-10 business days

* Unless mentioned otherwised

 

  International Delivery

 In Stock Item : 5-10 business days

 Pre-order Item : 10-15 business days

* Unless mentioned otherwised

 

Business day means Monday to Friday, except public holidays. No shipment will be arranged on weekend and public holidays. 

 

4. Method of Delivery

Deliveries will be handled by Malaysia leading courier company i.e. Poslaju, Nationawide Express, Skynet and etc.

 

5. Delivery Cost

 Domestic Delivery - West Malaysia

 Free Delivery
Purchase MYR 100 or and above
Flat Rate Delivery Fee 
MYR 8.00 (Purchase below MYR 100)

 

 Domestic Delivery - East Malaysia

 Free Delivery
Purchase RM 100 or and above
Flat Rate Delivery Fee 
MYR 14.00 (Purchase below MYR 100)
 

 

International Delivery

Kindly contact us for more details

casadimoda88@gmail.com

 

6. Custom Fees (For International Shipping) (If applicable)

International shipping may subject to local customs import duties or taxes based on the destination country. Such duties and fees will be borne by customer on top of the shipping cost. Casa Di Moda will not be liable for any custom or import duties incurred (if any).

 

7. Parcel Tracking

Track and trace details are only available after the release of the parcel.  We will send you an email, which contains courier company, air-way-bill (AWB) number, track and trace website and order details for your tracking purposes.

 

8. Unsucesssful Delivery

We advised you to ensure there is somebody at the delivery address to receive and sign the parcel. 

For any unsuccessful delivery, the courier company rider may leave a calling card at the door step/ postbox requesting for re-delivery or manual collection. 

If you fail to receive your parcel during the delivery day, you may contact the relevant courier company to request for an alternate delivery day or arrange for self-pick at the designated courier station.

Once the order been released, it is the responsibility of our third party courier service providers and we will not responsible for any compensation claim (if any).

 

For more information, you may contact us at casadimoda88@gmail.com.

Thank you.

 

Best Regards,

Casa Di Moda